Not exactly. Crystals are natural minerals, so each bead may vary slightly in color, pattern, clarity, inclusions, internal veils, or natural textures. These are not flaws, but unique marks formed by nature. We always do our best to ensure the overall quality, tone, and beauty are close to the product photos, and each piece is carefully checked before shipping.

Natural crystals are shaped by heat, pressure, and mineral formation over time. Internal veils, cloudy textures, color zoning, tiny mineral marks, or natural pits may appear in genuine crystals. As long as they do not affect the structure or wearability of the piece, they are considered natural characteristics rather than defects.

To us, crystals are not magic tools, nor are they medical treatments. They are gentle companions from the earth, helping you connect with your intentions, emotions, and inner strength. When you give a crystal a personal meaning, it becomes a quiet reminder of what you wish to nurture within yourself.

Crystals cannot replace your choices, actions, or professional advice. However, they can serve as meaningful daily reminders — helping you stay grounded, mindful, and connected to your intentions. The true power behind any wish is always your belief, action, and consistency.

Use a soft measuring tape to measure around the smallest part of your wrist. For a closer fit, choose a size close to your wrist measurement. For a slightly looser fit, add about 0.5–1 cm. Fit may vary depending on bead size and bracelet style, so please refer to our Wrist Size Guide for more details.

If you prefer a secure fit that does not move around too much, choose the smaller size. If you prefer a more relaxed and comfortable drape, choose the larger size. For bracelets with larger beads, we usually recommend leaving a little extra space for comfort.

We choose suitable elastic cord based on the weight and design of each bracelet, and every piece is carefully finished. However, elastic cord may naturally weaken over time, especially with frequent pulling, water exposure, sunlight, or strong stretching. To protect your bracelet, gently roll it onto your wrist instead of pulling it open forcefully.

We do not recommend it. Water, sweat, perfume, skincare products, cleaning agents, and friction may affect the shine of the crystals, the metal details, or the durability of the elastic cord. Sleeping or exercising may also cause pressure, impact, or stretching. To keep your piece beautiful for longer, remove it before showering, sleeping, or working out.

It is a personal choice. Many people like to gently cleanse their crystal before first wear, allowing it to return to a calm and clear state. You may also set a small intention before wearing it if you enjoy a mindful ritual. For detailed methods, please refer to our Crystal Care Guide.

There is no fixed rule. You can cleanse or charge your crystals based on how often you wear them, how you feel, and where they have been. If you wear them frequently, or after stressful periods, emotional moments, or travel, a gentle cleansing ritual can be helpful. We see it as a way to care for both your crystals and yourself.

No. Some crystals may fade under strong or prolonged sunlight, such as amethyst, rose quartz, and fluorite. Some crystals are also not suitable for long exposure to water. We recommend gentler and safer care methods, such as clear quartz chips, moonlight, herbal cleansing, or wiping with a soft dry cloth. Please check the care instructions for each crystal type.

Traditionally, the left hand is often associated with receiving energy, while the right hand is associated with releasing or expressing energy. However, this is not a strict rule. You may choose based on comfort, habit, and personal intention. The most important thing is that your crystal feels natural and meaningful to you.

Yes. Our crystal jewelry is carefully selected, matched, strung, and checked by hand. Because of the natural materials and handmade process, each piece may have slight variations — making it truly one of a kind.

Package contents may vary depending on the product and current offers. In general, we pack your crystal jewelry with care and protection, and may include care information or small gifts. For more details, please visit our What’s Inside Your Package page.

We do our best to pack each order securely and beautifully. However, crystals are natural minerals and should still be protected from heavy pressure, drops, and strong impact. When your package arrives, please check your item first. If there is any visible shipping damage, contact us as soon as possible with photos.

You can first refer to our sizing guide to check whether the fit is within the normal range. If the bracelet feels too loose, you may use the elastic cord included in your package to adjust it by removing some beads or accessories for a closer fit.

If the bracelet feels too tight, you may add suitable crystal beads or accessories on your own to extend the size. You can also contact us, and we will do our best to send you matching crystal beads or accessories based on your wrist size and bracelet style, so you can adjust it more comfortably.

Some styles can be adjusted according to wrist size, but customization depends on bead availability, design structure, and accessories. Please contact us before placing your order, and we will do our best to offer a suitable suggestion.

Avoid long exposure to water, perfume, sweat, skincare products, and cleaning agents. When not wearing your piece, store it separately to prevent rubbing against sharp or harder jewelry. Gently wiping it with a soft dry cloth from time to time can also help preserve its natural shine.